Conduct policy
Prohibited behaviors
It is prohibited to engage in any of the following behaviors at The Event & such behavior may result in removal from The Event without re-entry.
DO NOT:
-Try to access or be in sections restricted to certain ticket holders unless in accordance with Your Ticket or credentials, such as production rooms, artists’ lodges, VIP zones, press rooms, offices, backstage and working areas;
-Climb tents, constructions, fences, closures, lighting columns, tables, benches or any other infrastructure of the Event site;
-Obstruct entrances, exits and evacuation routes and/or to linger at these locations any longer than strictly necessary for entering or exiting the Event site;
-Completely obstruct Your face to avoid being recognized in comparison to your ID;
-Display or make texts, symbols, images, gestures, wear clothing or articles of dress which, in the sole discretion of Event staff or security personnel, contain and/or display language and/or images which are obscene, racist, xenophobic, provocative, hate speech or discriminatory;
-Be blatantly under the influence of illegal drugs or any other illegal substances;
-Be clearly suffering from alcohol intoxication that, in Events staff’s sole discretion, has caused You to be in an impaired state;
-Disturb the peace, demonstrate an intent to disturb the peace or provoke someone else to do so, or compromise the safety of the general public;
-Sell drinks, food, or any other product without the express consent of the Company;
-Use, distribute, sell and/or to be in possession of any illegal drug(s);
-Distribute, sell or improperly use prescription or over-the-counter drugs;
-Throw or shoot any object or liquid, or throw or shoot any other product in loose or gaseous form;
-Smoke in the non-smoking areas;
-Urinate and/or defecate in public;
-Re-enter the Event after being removed or banned from the Event, even if You are in possession of a new Ticket (such Ticket will not be refunded);
-Deface, mark, damage, tear down or otherwise destroy, in whole or in part, any of the decorations, infrastructure or part of the Event site;
-Litter or fail to maintain the cleanliness of the Event site;
-Resist the direction of, and search by, security personnel;
-Refuse to declare and forfeit objects that are considered to be dangerous or off-limits by Event security personnel — security personnel are under no obligation to return such forfeited items; and
-Act in violation of the provisions of one (1) or more articles of these regulations or the spirit thereof.
NOTE: You must heed the directions of Event organizers and security personnel at all times whilst on the Event site. If You fail to comply with such directions, You may be removed from the Event site.
Entry policy
All vehicles, containers & persons subject to search by NOVA staff & security
Prohibited items will be confiscated & discarded. NOVA staff will not hold or store items for attendees.
Entry & access to the Event site is PROHIBITED & refused to, but not limited to anyone who presents as:
-Under the influence of illegal drugs or any other illegal substances;
-Clearly suffering from alcohol intoxication which, in the Event staff’s sole discretion, has caused You to be in an impaired state;
-Having been previously banned from festivals and/or other events by the organizer, the administration or legal authorities;
-Demonstrating an intent to disturb the peace or to provoke someone else to do so;
-Engaging in fighting or disruptive behavior;
-Resisting the direction of and/or search by the Event security guards and security services;
-Refusing to declare and forfeit objects that are prohibited, as set forth in herein;
-Vending or distributing flyers or posters on or near the Event site. If You would like to promote one of Your events, then please visit the official Company website for more information; and
-Acting in violation of the provisions of one or more articles of these regulations or in the spirit thereof.
Zero tolerance Policy
TerraNova has a zero tolerance policy regarding illegal or illicit drug use, weapons, and other unlawful or other wrongful misconduct at and around the Event. You understand and agree that Your use of the Ticket is contingent upon Your unconditional, affirmative, known, intelligent and voluntary acceptance to be searched for the presence of drugs, weapons, objects that may disrupt the peace or jeopardize the safety of other attendees, and/or other prohibited items prior to Your admission to the Event site, and/or at any time thereafter. If any of these items are found, this license for admission shall be immediately revoked without a refund of Your Ticket, such items will be seized by security personnel and forfeited by You, or You will be immediately removed from the Event.
Notwithstanding the foregoing, You are permitted to bring into the Event prescription drugs if You have a valid prescription with Your name clearly listed on the prescription to match your ID & if the contents of the bottle match the description on the label. You will only be allowed to carry the dosage of medication required for the duration of the Event. If You are in violation of this rule, You will be immediately ejected from the Event site.
The Event staff will closely monitor any potential illegal or prohibited drug activity, relying in part on security cameras placed throughout the Event site.
Company may choose to, but shall not be required to, offer amnesty bins at the Event.
By entering the Event site, You consent to be searched by Event staff. If You refuse to submit to a search by Event staff, You will be denied entry to, or ejected from, the Event site. TerraNova TX
indemnification policy
You hereby indemnify and hold harmless TerraNova TX (including its landlords, tenants, other owners, and operators), Eventbrite, their parent, subsidiary, related, and affiliate companies, and each of their respective representatives, officers, directors, owners, shareholders, managers, members, trustees, contractors, agents, attorneys, employees, successors and assigns, and any other designated ticketing agent, sponsors/promoters, and performing artists, including, but not limited to, their respective management, agents, staff and designees (collectively, the “Company Parties”) from any loss, liability, damage or cost in any way arising out of, or related to, Your actions and omissions at, around, or while traveling to and from, the Event.
You hereby waive, discharge, hold harmless and covenant not to sue the Company Parties from any and all liability arising out of, or in connection with, the Event, for any claims, causes of action, obligations, lawsuits, charges, complaints, controversies, damages, costs or experiences of whatsoever kind, nature, or description, whether direct or indirect, in law or in equity, in contract or in tort, or otherwise, whether known or unknown, arising out of, or related to, the Event, Your attendance at the Event, or Your travel to and from the Event, except to the extent caused by the gross negligence or willful misconduct of the Company Parties in some way not outlined within this document.
In no event will the Company Parties or any third party engaged by the Company for the Event, be responsible or liable to you or anyone else for, and you hereby knowingly & expressly waive all rights to seek, direct, indirect, exemplary, incidental, special, punitive or consequential damages or lost profits, revenues or business opportunities, other damages of any type and any rights to have damages multiplied or otherwise increased, arising out of, or in connection with, the Event or any product of service provided or purchased at the Event, even if the Company Parties have been advised of the possibility of such damages, and regardless of whether the claim is based upon any contract, tort, or other legal or equitable theory. Without limiting the foregoing, you expressly acknowledge and agree that the Company Parties will have no liability or responsibility whatsoever for i. Any failure of another attendee of the event to conform to these rules, ii. Personal injury or property damage of any nature whatsoever, whether arising in contract or in tort, resulting from your attendance at the Event, iii. Any errors, mistakes, inaccuracies or omissions in any content or iv, Any lost, stolen or damaged tickets, or failure of event staff or security to honor your ticket. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE EVENT IS TO LEAVE THE EVENT. The limitations listed within will apply even if any limited remedy fails its essential purpose. The allocation of risk between us (The Company/Company Parties & the attendees) is an essential element of the basis of the bargain between us (The Company/Company Parties & the attendees). Some jurisdictions do not allow the exclusion or limitation of damages, so these may not apply to you. In such cases, the Company & Company Parties’ liability will be limited to the fullest extent permitted by applicable law. In NO EVENT will attorneys’, court or other legal fees be awarded to or recoverable by you.
In no event shall the Company Parties be liable for any claim unless written notice is given within six (6) months from the date of the loss. No suit for any cause may be maintained against the Company Parties, unless it is commenced within one (1) year after the Event. The parties hereto specifically consent to personal jurisdiction in the State of Texas.
These terms shall be governed by and construed under the of the State of Texas. Any controversy or claim arising out of or relating to these terms shall be brought only in the courts located in the State of Texas.
You understand that the Company Parties and all other related parties, including, but not limited to, each of the Company Parties and the related parties’ management, employees, and agents, will not be held responsible, financially or otherwise, for any items that are left, lost, stolen, destroyed, confiscated, damaged or misplaced anywhere at the Event site regardless of fault or reason, so act accordingly. The Company recommends that You do not bring any valuables to the Event.
You unconditionally agree that the terms and conditions contained herein and/or referenced herein represent the entire agreement between You and the Company with respect to its subject matter, and shall supersede and replace all prior contemporaneous understandings, communications, and agreements, written or oral, regarding such subject matter which contradict these terms, including, but not limited to, the text contained on the back of the actual Ticket and/or any contrary understanding or agreements between You and the Company. You further confirm that there are no other agreements between You and any of the other Company Parties. You unconditionally agree to be bound by any and all of the terms and conditions contained herein and/or referenced herein and any additions, changes and/or modifications thereof, which may be made from time to time without prior notice to You. Any updates to these terms and conditions will be posted to this website address.
If any provision of this Agreement is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible so as to effect the intent of the parties hereto, and the other provisions contained herein will remain in full force and effect. Company’s failure to insist upon or enforce any provision of this Agreement shall not be construed as a waiver of any provision or right.
ticketing & refund policy
For safety reasons, Company reserves the right to, without any prior notice or compensation to You: postpone, cancel, interrupt or stop the Event; provisionally keep visitors on the Event site at the end of the Event; totally or partially vacate the Event site; and deny access to the Event site regardless of the possession of a valid Ticket.
For any reason at any time & without any prior notice or compensation to You, the Company reserves the right to change, modify, or alter any aspect of the Event (including, without limitation, the appearance of any performer or artist, and/or the order of performance of any performer or artist). You understand that the artists and/or lineup for the Event may be changed and that such occurrence shall not, under any circumstances, entitle You to any claim whatsoever, including, but not limited to, a refund for Your Ticket.
You understand, acknowledge, and agree that the names of any artist, act or performer contained in any Event promotional material is intended for informational purposes only, and does not, in any way, represent the importance or headline status of any single artist, act or performer, and is subject to change without prior notice.
EXCEPT AS EXPLICITLY OTHERWISE PROVIDED HEREIN, YOU UNCONDITIONALLY UNDERSTAND THAT ALL TICKET SALES ARE FINAL. THERE WILL BE NO TICKET REFUNDS AND/OR TICKET EXCHANGES. THE EVENT IS A RAIN OR SHINE EVENT.
If the Event is canceled in whole, or in part, due to a Major Event (as defined below), You will not be entitled to a refund. Notwithstanding the foregoing, the Company may issue, at the Company’s sole and absolute discretion a partial or full refund of Your Ticket, by accounting for, among other considerations, the extent and nature of the cancellation. A “Major Event” shall mean any of the following, the occurrence of which makes the Event impossible, impracticable, and/or unsafe: natural disaster (e.g., earthquake, wildfire, flood, hurricane, tornado, tsunami, etc.), inevitable accident, fire, strike or other labor dispute, war or threat of war, act of public enemy, act or threat of terrorism, riot or civil commotion, national/state/local state of emergency or mourning, enactment, rule, act, order or injunction of any governmental or governmental instrumentality (including, without limitation, any mandate issued by authorities to reduce venue capacity or shutdown), failure of technical facilities, pandemic/epidemic (such as COVID-19, any related mutation or variant thereof, and/or any other communicable diseases), illness, injury, disability or death of an artist contracted by Company to perform at the Event, interruption in, or substantial delay or failure of, technical facilities, or failure or substantial delay of necessary transportation services, inability to obtain necessary visas for artists or key Event personnel, severe weather threatening the safety of Event attendees or similar contingency or unexpected event, and any such occurrence beyond the reasonable control of Company. You understand that in all instances, the maximum remedy You may receive for any cancellation of any part of the Event, if any, will be the face value of Your Ticket, excluding all fees, taxes and/or service charges paid by You in connection with the purchase of Your Ticket.
By entering the Event, You assume any and all risk and/or danger, known and unknown, foreseeable and unforeseeable, resulting from, or incidental to, the Event, whether occurring prior to, during, or subsequent to, the Event, including, but not limited to, any death, personal injury or loss, damage or liability whatsoever. You understand that Your use of Your Ticket is contingent upon Your voluntary assumption of the risk and danger that may result from, or be incidental to, Your presence at the Event, whether occurring prior to, during or after the Event, including, but not limited to, any actions or omissions of the Company Parties (as defined herein).
You acknowledge and understand that the Ticket is a revocable license to attend the Event for which it was issued, which is subject to revocation and denial of admission without compensation for any reason, including, but not limited to, Your attempted or actual violation of any of the rules set forth herein, policy or regulations and for any other action taken by You in violation of any local, state or federal law, or that may endanger other attendees.
In order to enter into the Event, You must have Your own valid Ticket. One (1) Ticket is required per attendee and will only be valid on the day(s) of the Event and area(s) of the Event as indicated on the Ticket.
Your Ticket is not redeemable for cash.
There will be no replacements for Tickets that are lost, stolen, destroyed or damaged and You unconditionally accept the risk of damage to, loss of and/or theft of Your Ticket. Your Ticket is intended for You only.
In no instance shall You share Your Ticket with any person(s) attending or attempting to attend the Event. If You are discovered to be sharing Your Ticket with another person(s), Company reserves the right, in its sole discretion, not to grant You access to the Event or eject You from the Event.
To ensure that Your Ticket is valid, purchase Your Tickets from www.terranovatx.com (the “Website”) via Eventbrite. Tickets from unauthorized sales channels (e.g., scalpers) may be forged. In no event will forged Tickets be honored or eligible for a refund.
You must submit Your Ticket for validation upon entry into the Event.
Entry into the Event is limited to persons that meet the minimum age requirements on or before the day of the Event. To enter the Event as a General Admission Ticket holder, You must be at least eighteen (18) years of age or older as The Event is intended for mature audiences only.
You must have one of the following forms of approved identification to enter the Event that demonstrates proof of age. No exceptions will be made, even if You are accompanied by an adult or a person with valid identification. Failure to provide valid identification shall preclude You from entering the Event and You shall not be entitled to any refund nor will You be entitled to, or will the Company be liable for, any other damages, including, but not limited to, special, incidental and/or consequential damages. In addition, during the Event, You must be able to provide valid identification if requested by a member of security or crew. If You are not able to show a valid identification, You may be promptly ejected from the Event without the opportunity to return to Your locker, and You shall not receive a refund of Your Ticket.
The following original forms of identification are ACCEPTABLE: Government-Issued Passport; Driver’s License (U.S. or Canada); Military Identification Card with Photo; or Government-Issued Identification Card with Photo. NOTE: Any other possible form of identification is considered not acceptable.
Please be advised, the purchase and/or use of a Ticket to, and/or entry into, the Event shall constitute Your unconditional acceptance to be bound by (i) any and all of the terms and conditions contained within this agreement (this “Agreement”) between You and TerraNova TX (the “Company”) to attend all or part of the Event. For the avoidance of doubt, Your presence at the Event will be governed by this Agreement. When you purchase a ticket &/or participate in the Event, you agree to the Company policies.
